Matt Turner (National Park Service): How the Park Service Built One of the Most Beloved Voices on Social Media

“Don’t pet the fluffy cows.” That viral warning about bison safety is just one example of how Matt Turner, a longtime park ranger turned social media manager, has helped the National Park Service find a strong voice online. In this episode, Matt shares how he went from handing out brochures to running a national account, why humor and humanity matter, and what every brand can learn from blending storytelling with public service.

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